Legal
Shipping & Returns
Placeholder text. Not legal advice and not yet binding.
A qualified lawyer in the trading jurisdiction must review and replace
every clause below before this page goes live.
Every object is made before it is sent, and sent one at a time.
Dispatch
Objects held in the atelier are dispatched within three working days. Where a piece is still being finished, we write with a date before we take payment [VERIFY — actual lead time].
Shipping
- Shipping is complimentary worldwide, insured and tracked, signature on delivery.
- Europe: two to four working days. Rest of world: three to seven [VERIFY — carrier and service level].
- Outside the EU, import duty and local tax are payable by the recipient on arrival. We cannot declare an object below its value.
Returns
You may return an object within thirty days of delivery for a full refund, for any reason or none. Tell us first at studio@shikolo.studio and we will send a prepaid, insured label.
- The object must come back unused, with its dust bag, box and edition card.
- Refunds are issued to the original payment method within ten working days of arrival.
- Return shipping is on us. [VERIFY — confirm this holds for non-EU returns, where duty may be irrecoverable.]
This sits alongside, and does not reduce, the statutory right of withdrawal.
Repair
The two-year guarantee covers defects in materials and workmanship. Beyond it, we will repair any object we have made, for the cost of the work — send us a photograph and we will quote. Editions close; the repair does not.
Lost or damaged in transit
Every shipment is insured for its full value. If a parcel arrives damaged, photograph it before opening it fully and write to us the same day.